Shipping & Delivery

Sanitary Measures for COVID-19

In light of COVID-19, Aura Fashion is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from Dubai, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community.

Contactless Delivery

We're keeping you safe with delivery that minimises human contact. With the Contactless Delivery option, we will leave your package at your doorstep and send you an SMS once it has been delivered. The option can be chosen under the Select Packaging section, and is only available with eco-friendly packaging. Please note: with this option, you acknowledge and agree that Aura Fashion has no liability for any loss or damage to your order upon its delivery. For more, visit Terms & Conditions.

Running Smoothly

In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual within the UAE. 2-hour delivery in Dubai, next-day and 2-3 day deliveries in the UAE will be available as always, with the exception of same-day delivery around the UAE. We're working hard to fulfill every one of your wishes, however, due to high order volume, limited slots may be available.

General Delivery Conditions

Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding UAE public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.

Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.